Frequently Asked Questions
When will my order ship?
Our products usually –key word usually – ship within 10-12 BUSINESS days (M-F & does not include weekends or holidays)! However, if we have some crazy promotion or a new launch, shipping could take a bit longer so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
My order shipped, when will it get to my house!?
All of our packages are sent via the US Postal Service, so delivery times vary. For orders to residents within the USA, once shipped orders typically arrive in 3-5 business days. Orders outside the USA can take 10-21 business days.
We adore our customers and your satisfaction is very important to us! We will gladly replace any item that may have got beat up during shipping if you contact us within 24 hours of the delivery date. Unfortunately, due to the handmade nature of our products, we are unable to offer any refunds, returns or exchanges for any other reasons.
If you have a damaged item please contact customer service and we will get it resolved asap!
Please note that items shipped using a mail forwarding service are not eligible for replacements of any kind. Replacement items can only be replaced with the originally purchased item.
Cancellation PolicyCancellations are allowed up to 24 hours after the purchase is made. After 24 hours, your order enters production and cannot be cancelled.
My package was marked as delivered, but I didn’t receive it.
Sometimes USPS tracking information can be incorrect and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
Are your products gluten free?
Though we do not recommend eating any of our products, yes, they are all technically gluten free.
It looks like you charged me twice for my order. Help!
If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.